Support
Talk to a human at HGV Time Pilot
Send us a message
Pick the topic that fits best — it routes your message to the right person and lets us reply faster. Want to see what we're building or suggest a feature? Check the product roadmap.
Prefer your own email client?
Each option opens an email to support@hgvtimepilot.com with the right subject line and a few prompts pre-filled.
Technical support
Sign-in problems, billing questions, sync hiccups, or anything that isn't behaving the way you expect.
Email us
Report a bug
Something visibly broken? Walk us through what you saw, on which surface (Android or web), and we'll get on it.
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Feature request
Idea that would make your shift faster, your dashboard clearer, or your fleet review easier? We read everything.
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Leave an honest review
Public reviews help other drivers find us. Share what's working — and what isn't — so we can do better.
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Fleet & owner-operator enquiry
Two trucks, twenty, or a small operator with multiple drivers? Tell us what you need and we'll come back with options.
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Custom / white-label
Want HGV Time Pilot under your own brand for your drivers, or a custom integration? Let's chat.
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Faster than waiting for a reply
Some of the most common questions have answers on the live site. Worth a check before you compose that message.
How it works
The four-step tour from installing the Android app to signing in on the web.
Pricing & billing
Free vs Pro at a glance, with billing-related FAQ at the bottom of the page.
Get the Android app
Screenshots, feature list, and the Google Play install link.
Blog & explainers
Plain-English guides to EU 561, WTD, and tachograph card download on Android.
Delete my account
Self-serve steps and what data is removed vs retained.
Join the open beta on Google Play
Install the Android app and start the live shift timer in under a minute.
Who you're emailing
HGV Time Pilot is a project of Webco Services Ltd, registered in the United Kingdom. For company details, see our terms of service. For data handling, see the privacy policy.
Direct email: support@hgvtimepilot.com